General Terms and Conditions
We value the trust you place in Proxis and take your rights very seriously. These General Terms and Conditions of Sale will clarify your legal rights during your visit and purchases on the Proxis website.
By accessing proxis.com, proxis.be or proxis.nl, you agree to a lawful commitment and to complying with the provisions and conditions below. These General Terms and Conditions apply to all Proxis offers, orders and agreements to the exclusion of any other general terms and conditions.
An item offered on the Proxis website
All items offered by Proxis are described as fully as possible in good faith. The offers and prices are valid on the date they are offered on our website and for the period referred to in our catalogues and brochures. The posted prices include VAT and any recycling fee (Recupel).
Proxis shall not be held liable for any (printing) errors appearing in its offers.
We offer our products on our website until our supply is depleted. Proxis will do its utmost to have all your ordered items available. It may happen, however, that an item is out of stock; in which case we will inform you as soon as possible and you have the right to decide to cancel your order.
Proxis shall not be held liable for any losses incurred as a result of the unavailability of an item.
Agreement between you and Proxis
The receipt by Proxis of your order confirmation on its website constitutes a valid agreement between you and Proxis.
However, Proxis may decide to subject the validity of the agreement to other conditions, in the event, for example, of major orders or deposits, orders placed by minors or if previous orders have not been paid.
In compliance with the law on trade practices, losses/damages are charged to the seller. To this end you are to inform us within an acceptable period (3 weeks) after having received a shipment confirmation via e-mail or through your order status on the website. Proxis reserves the right to reject your request if it does not reach us within this period. Please send your notice of non-receipt to our customer service
Your right to return the order within 7 days of receipt
The Belgian law on trade practices and the information and protection of consumers of 14 July 1991 allows the purchaser to inform the seller that they have decided not to proceed with purchase (customer service)
within 7 working days of receipt of the item. The goods must follow (unopened) within an acceptable period after this announcement (e.g., 3 working days).
If you wish to return an item because you have changed your mind, you can do so within 7 days of receipt. We will refund your order as soon as we have received the returned item. You will have to pay for the shipping fees to return the item.
If the item you receive is different from the item ordered, or if it arrives damaged, please return it within 7 days of receipt. Upon receipt of the returned item, we will refund your order as well as your shipping fees. Only the shipping charges for the return via regular post will be refunded.
Proxis reserves the right to reject returned items or refuse a refund if the items have been damaged by the customer. For audio, video or data supports and for software, the right to return may be excluded if the seal has been broken by the consumer. (
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Delivery of your item
The place of delivery is that indicated on your order.
The expected lead time is mentioned on the item’s detail page. Proxis will do its utmost to ensure that you receive your item in compliance with the time mentioned
on our website. These lead times are provided for information only and Proxis may not be held liable for any delays.
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Payments
Invoices are to be paid in cash within 14 days of invoice date, at the Proxis business address, without discount. After this period, you will be considered to be in default without further formal notice. Failure to pay an invoice by its due date will result in all other invoices pending at that time to become immediately due and owing and the customer acknowledges expressly that they owe conventional/extrajudicial compensation equal to 15% of the outstanding balance for a minimum of EUR 25, excluding VAT and conventional interests of 12% per annum.
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Customers expressly accept that PROXIS attributes interim payments to the oldest, open invoices.
Rejection of responsibility and limitation of liability
Proxis cannot guarantee that proxis.com, proxis.nl or proxis.be will operate uninterruptedly or perfectly. Proxis does not provide guarantees with respect to the results potentially obtained by using proxis.com, proxis.be or proxis.nl, or to the accuracy or reliability of the information gleaned through proxis.com, proxis.be or proxis.nl.
This website is made available by Proxis on an "as is" and "as available" basis. Proxis does not make statements or does not provide any guarantees, clearly or implicitly, in connection with the operation of the website, information, content, materials or products shown on this website.
All Proxis offers are free of obligations and valid while supplies last. Proxis expressly reserves the right to change the prices.
Insofar as allowed by law, Proxis declines any guarantee, clearly or implicitly, including but not limited to implicit guarantees or saleability and suitability for a specific purpose. Proxis shall not be held liable for any damage resulting from the use of its website, including but not limited to direct, ensuing or indirect losses.
Applicable legislation and competent jurisdiction
Belgian law applies. The courts of the judicial district of Brussels shall be solely competent in the event of disputes.
Language of the agreement
Proxis is available in Dutch, French and English. You can make your choice during your first visit or by clicking on a language on the Proxis homepage in the top right corner. The language you choose is also the language used for the transactions and any further communication between you and Proxis.
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